Refund policy

Return and refund policy

We want you and your cat to be happy with your order. If you are not, you have 30 days from the day your order is delivered to ask for a return.

How to start a return

Email us at hello@sipandwhisker.com with your order number and the reason for the return. We will reply with return instructions and the address to send the item to. Please do not send anything back before you have heard from us: items returned without a return request cannot be accepted.

Condition of returned items

To be eligible for a refund, the item must be unused, in the same condition in which you received it, and in its original packaging with all parts included.

Damaged, faulty or wrong items

Please check your order when it arrives. If the item is damaged, faulty, or not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a replacement or give a full refund, and you will not pay for return shipping.

Return shipping

Unless the item arrived damaged, faulty or wrong, you are responsible for the cost of return shipping. We recommend a tracked service, because we cannot refund a return that does not reach us.

Refunds

We will email you when your return has arrived and been checked. If it is approved, the refund is made to your original payment method within 10 business days. Your bank or card company may take additional time to show the refund on your statement.

Cancelling an order

You can cancel an order for a full refund at any time before it has shipped. Email us as soon as possible. Once an order has shipped, it is handled as a return under this policy.

Orders that do not arrive

If your order has not arrived 30 days after you placed it, email us. We will trace the parcel and, if it cannot be found, send a replacement or give a full refund, whichever you prefer.